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About your Mortgage

Account Number

You will find this on the most recent correspondence you received from us

Postcode

Of the property that your mortgage is secured against

Latest Payment Amount

You can find this on a financial document like your bank statement

About You

Surname

Date of Birth

In order to register you must have read and accepted our online servicing Terms & Conditions

Yes, I have read and accept the Terms & Conditions

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Got a question? Call the team on

0371 472 2032

We are currently open

PO Box 146,Skipton, BD23 9GN

What is registration?

Registration enables you to use the online self-service facility securely.

With Self-Serve, you can find key information about your account and carry out many tasks online, without having to call or write to us.

Why do I have to register?

To ensure your account details are secure we need you to register so we can confirm your identity. This ensures that only you, the account holder, can access your online account information.

Who can register to use the online Self-Serve facility?

Only customers named on the account can sign in or register. This means that whilst most customers can use Self-Serve, there are some restrictions.

Self-Serve is unavailable for:

- Individuals who have a third party authority or power of attorney for someone else’s account

- Anyone acting on behalf of a deceased customer

- Accounts that have redeemed (paid off)

How long will it take to register?

It shouldn't take any longer than five minutes to register.

What if I have more than one account?

Once registered, if you have more than one account, you can add up to 20 accounts using the ‘Add Account’ feature.

You can transfer your previously registered accounts to one username by signing in with the username you would like to transfer to and then follow the ‘Add Account’ instructions. Once transferred, you’ll no longer be able to use your original username to access the transferred account.

I don’t want you to contact me using my mobile number, can I remove this from my account?

You will have the option to remove or update your mobile number once signed in.

We will only use your mobile number if you choose to opt-in to use our text notification service. This provides you with updates when certain online services have been completed. It will not be used for any other purpose.

I can’t remember my account number or last payment amount, can I still register?

You can find your account number on any recent document we have sent to you, including your latest mortgage statement. Your last payment amount will be shown on your bank statement.

If you still can’t register or have any questions during the registration process, please call us on 0371 472 2032 for support.

What services are available online?

With Self-Serve, you can find key information about your account and carry out many tasks online, without having to call or write to us.

For more information on the features available, please visit our Using Self-Serve webpage.

Why do I have a new sub account?

When your account was transferred to the new administration system on the 23rd June 2025, the way interest was collected changed from collecting interest for the previous month to collecting interest for the current month. So that you didn’t have to pay two interest payments in one month, the transfer interest was calculated and set aside in an interest free-sub account to be paid at the end of your mortgage.